Administrative Secretary and Personal Assistant Certification
An administrative professional is often called “the role with no job description,” because the responsibilities can vary so much. When you support an executive, you need to be prepared to expect the unexpected. However, there are basic job duties and skills that most administrative professionals share. In this course, Aimee Reese reveals the secrets of seasoned and successful admins, and describes what the path looks like as you advance toward C-level executive support. She describes the interpersonal skills required, from working with colleagues and supporting multiple executives simultaneously, to working on a team and managing other admins. Plus, learn job-specific skills such as handling mail and email, managing a calendar, setting up flawless meetings, and using the latest technology.
Module 1 The Role with No Job Description
Module 2 Interpersonal Skills
Module 3 Job Specific Skills
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8Manage other admins
Manage other admins
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9How to answer the phone
How to answer the phone
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10How to open mail and manually file
How to open mail and manually file
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11How to address a letter
How to address a letter
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12Manage email
Manage email
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13Calendar management
Calendar management
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14Navigate meetings
Navigate meetings
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15Know the latest technology
Know the latest technology
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16Use office equipment
Use office equipment
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17Next steps
Next steps